Late Cancellation Policy

We understand that life happens and sometimes late cancellations are unavoidable.

With this in mind, all members are able to late cancel up to 10 times per calendar month without any penalty. Note no shows to a class are also included in this.

From the 11th late cancellation or no show onwards a $15 fee will apply for each additional late cancellation or no show, processed through Zen Planner. Anything beyond 20 will incur a $20 fee. All fees will be included in our next gym gear order.

For clarity, a late cancellation is any cancellation made after the following cut-off times:

Weekday Classes

• 5:30am: 8:00pm (previous day)

• 6:30am: 8:00pm (previous day)

• 9:30am: 5:30am (same day)

• 12:00pm: 8:00am (same day)

• 4:30pm: 12:30pm (same day)

• 5:30pm: 12:30pm (same day)

• 6:30pm: 12:30pm (same day)

Weekend Classes

All weekend classes including open gym have a late cancel cut off of 8:00pm the previous day.